rd77 Privacy Policy
rd77 treats the protection of your personal information as its highest priority. This policy explains in detail how we collect information, how we use it, and how we keep it secure.
This Privacy Policy ("Policy") governs the relationship between you ("User", "you") and the rd77 platform ("we", "us", "rd77"). When you use rd77's website, services, or any associated platforms, you acknowledge the terms of this Policy.
We commit to keeping your personal information safe, secure, and confidential at all times. This Policy is consistent with applicable laws and regulations in Bangladesh. We never sell your information to third parties.
If any significant changes are made to this Policy, we will notify you by email or through the platform. We recommend reading this Policy regularly so you always stay up to date.
Information We Collect
rd77 collects information from users for various purposes. This information falls into two main categories: (a) information you voluntarily provide, and (b) information collected automatically during your use of the platform.
1.1 Information You Provide
When creating an account or using our services, you may provide the following information:
- Full name and date of birth (for age verification)
- Valid email address and phone number
- Residential address (city, district, country)
- National ID or passport number (for KYC verification)
- Payment information — bKash, Nagad, Rocket, Upay account numbers or bank account details
- Transaction history and financial activity
- Information provided during support communications
1.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and device identifier
- Browser type, operating system, and language settings
- Time of access, location, and time spent on the site
- Cookie and local storage data
- Gaming activity and betting history
- Referral URL and search keywords
Purpose of Using Your Information
rd77 uses your information only for the following legitimate purposes. We never use your information for any unauthorised purpose.
2.1 Account Management and Verification
We use your information to confirm your identity and maintain account security. Age verification is a legal requirement for us — rd77 provides services only to those aged 21 or above. Government-issued ID information may be required to complete the KYC (Know Your Customer) process.
2.2 Payment Processing
Your payment information is essential to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. This information is used to ensure transaction security and prevent fraud.
2.3 Providing Customer Support
Our 24/7 live chat support team may need your account information to resolve your issues. Communication records are retained to improve the quality of support.
2.4 Ensuring Responsible Gaming
By monitoring gaming behaviour, we can identify potentially problematic gaming patterns. This is for the protection of users — limits may be set or self-exclusion may be advised when needed.
2.5 Marketing and Promotions
With your consent, we may inform you about relevant bonus offers, promotions, and new features. You can opt out of marketing communications at any time.
2.6 Fulfilling Legal Obligations
Information may be retained and disclosed where required by law to comply with Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) regulations.
Sharing and Disclosure of Information
rd77 never sells your personal information to third parties. However, information may be shared in a limited way in certain specific circumstances:
3.1 Service Provider Partners
Payment processors, identity verification providers, software infrastructure providers, and cybersecurity service providers may receive the minimum information necessary to carry out their work. These partners are bound by strict confidentiality agreements and may not use your information for any other purpose.
3.2 Legal Authorities
Information may be disclosed to relevant authorities in the case of a court order, government investigation, or legal obligation. In such cases, we will endeavour to notify you as far as possible, unless prohibited by law.
3.3 Fraud and Security
Relevant information may be shared with security partners in the interest of investigating fraudulent activity, account hacking, or money laundering.
3.4 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases, the new party will also be bound to uphold the same privacy standards.
Cookies and Tracking Technologies
The rd77 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.
4.1 Types of Cookies
- Essential cookies: Required for login sessions, security tokens, and the basic functionality of the platform.
- Performance cookies: Used to monitor and improve the performance of the site.
- Preference cookies: Used to remember your language preferences, display settings, and customisations.
- Analytics cookies: Used to analyse user behaviour and improve the user experience.
4.2 Cookie Control
You can disable cookies from your browser settings. However, please note that disabling essential cookies may disrupt some core functions of the platform, such as maintaining login sessions.
Data Security Measures
We apply industry-standard security measures to protect your information. No digital system is entirely risk-free, but we take every possible precaution.
5.1 Technical Safeguards
- SSL/TLS encryption — all data transmissions are encrypted
- Data storage with AES-256 encryption
- Two-Factor Authentication support
- Regular security audits and penetration testing
- Firewall and intrusion detection systems
- Dedicated secure server infrastructure
5.2 Organisational Safeguards
- Data access restricted to authorised staff only
- Regular staff training and security awareness
- Strict access control and log monitoring
- Data breach response plan in place
5.3 Response to Data Breaches
In the event of a data breach, we will notify affected users as quickly as possible and take the necessary protective measures. We give the highest priority to investigating and remedying any breach.
Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the following factors:
6.1 Account Information
All account information is retained while your account is active. After account closure, certain information may be retained for a defined period to meet legal obligations.
6.2 Financial Transaction Records
Under Bangladesh's applicable financial regulations and AML guidelines, it is a legal requirement to retain financial transaction records for a minimum of five years.
6.3 Support Communications
Support chat history and email communications are retained for a defined period to ensure quality of customer service and assist in dispute resolution.
Your Data Rights
Right to Access
You have the full right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You can request at any time that incorrect or incomplete information about you be corrected or updated.
Right to Erasure
Beyond legal obligations, you can request that your personal information be deleted.
Right to Object to Processing
In certain circumstances, you have the right to object to the processing of your information.
Right to Data Portability
You have the right to receive your information in a common, structured format and to transfer it elsewhere.
Right to Opt Out of Marketing
You have the full right to unsubscribe from promotional emails or communications at any time.
To exercise these rights, contact us at [email protected] or speak with us via 24/7 live chat. We will process your request within a reasonable time.
Third-Party Services and Links
Our platform includes services from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, and others. Third-party services such as bKash, Nagad, Rocket, and Upay are used for payments.
These third parties have their own privacy policies and manage information under their own rules. We do not take responsibility for their information practices. We recommend reading their own privacy policies before using their services.
rd77 works only with established, verified payment and technology partners. All our service provider partners are required to meet strict security standards.
Protection of Minors' Information
rd77 strictly provides services only to those aged 21 or above. We do not intentionally collect or process the information of any minor.
An age verification process is completed at the time of account registration. If we become aware that a minor's information has been inadvertently collected, we will delete it immediately and close the associated account.
If you believe a minor is using our platform, please notify us at [email protected]. We will take immediate action.
Policy Changes and Updates
rd77 reserves the right to update or change this Privacy Policy at any time. Changes will be published on this page and the "Last Updated" date will be revised.
For significant changes, we will send a notice to your registered email address or display a clear notification on the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.
We recommend that you visit this page regularly and stay informed about the latest policy.
Privacy Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our dedicated support team is always ready to assist you in Bengali.
24/7 Bengali Live Chat
Available for immediate support
We generally respond to all information-related requests within business days. Complex requests may take a little longer to process fully. We treat all your requests with the utmost importance.